Beyond the chalkboard: computer support for collaboration and problem solving in meetings
Communications of the ACM
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ACM Transactions on Information Systems (TOIS)
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Communications of the ACM
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Computer Supported Cooperative Work
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ECSCW'97 Proceedings of the fifth conference on European Conference on Computer-Supported Cooperative Work
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ECSCW'99 Proceedings of the sixth conference on European Conference on Computer Supported Cooperative Work
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In this paper, we report on an empirical evaluation of selected aspects of DOLPHIN, a meeting room environment of computers networked with an electronic whiteboard. Our results show that in a face-to-face meeting, the use of DOLPHIN'S hypermedia functionality changed the nature of the product and the way groups worked, compared to using only electronic whiteboard functionality. Groups organized their ideas into network, rather than pure hierarchical, structures. These were more deeply elaborated, contained more ideas, and had more relationships between the ideas. The problem solutions were also judged to be more original. Groups were more likely to use a top-down planning strategy, and to exhibit a different temporal work pattern. The results suggest that work groups can benefit from using hypermedia in problem solving.