Improving the return on IT investment: the productivity paradox

Authors:
Brian Dos Santos;Lyle Sussman
Affiliations:
College of Business and Public Administration, University of Louisville, Louisville, KY 40292, USA;College of Business and Public Administration, University of Louisville, Louisville, KY 40292, USA
Venue:
International Journal of Information Management: The Journal for Information Professionals
Year:
2000

Citing 0
Cited 12

Using asset specificity and asset scope to measure the value of IT

Communications of the ACM - Interaction design and children
Strategy, IT applications for planning and control, and firm performance: The impact of impediments to IT implementation

Information and Management
A Q-sort study of benefits realisation in IT projects

International Journal of Business Information Systems
The Impact of Technostress on Role Stress and Productivity

Journal of Management Information Systems
Modeling and improvement of the integrated business and production processes by fuzzy simulation

SpringSim '09 Proceedings of the 2009 Spring Simulation Multiconference
Beyond sabre: an empirical test of expertise exploitation in electronic channels

MIS Quarterly
ROI analysis in e-government assessment trials: the case of sistema piemonte

EGOV'06 Proceedings of the 5th international conference on Electronic Government
Technostress: technological antecedents and implications

MIS Quarterly
Achieving top management support with business knowledge and role of IT/IS personnel

International Journal of Information Management: The Journal for Information Professionals
Thirst for Business Value of Information Technology

International Journal of Technology Diffusion
A Multi-Objective, Multi-Criteria Approach for Evaluating IT Investments: Results from Two Case Studies

Information Resources Management Journal
Information technology implementers' responses to user resistance: nature and effects

MIS Quarterly

Quantified Score

Hi-index	0.00

Visualization

Abstract

Over the past four decades, information technology (IT) has had a profound effect on the US economy, resulting in a shift from a manufacturing to an information economy. This effect, however, has also produced what may be labeled the paradox of IT productivity. While the percentage of a firm's budget spent on IT continues to increase, there is increasing evidence that firms fail to obtain the benefits of these expenditures within the anticipated time frame. The reason for delays in obtaining the benefits is due to management's failure to strategically leverage the full potential of IT and their failure to overcome resistance to change. These problems are discussed in depth and solutions for them are suggested.