The productivity paradox of information technology
Communications of the ACM
The Global Information Technology Report
The Global Information Technology Report
Executives' perceptions of the business value of information technology: a process-oriented approach
Journal of Management Information Systems - Special issue: Impacts of information technology investment on organizational performance
Management Information Systems with MISource v2 + PowerWeb
Management Information Systems with MISource v2 + PowerWeb
Journal of Management Information Systems
Communicating the value of uncertain information technology investments using an options approach
International Journal of Business Information Systems
International Journal of Business Information Systems
Integrated model-driven business evaluation methodology for strategic planning
International Journal of Business Information Systems
Technical opinion: Do SAP successes outperform themselves and their competitors?
Communications of the ACM - A View of Parallel Computing
Handbook of Computational Intelligence in Manufacturing and Production Management
Handbook of Computational Intelligence in Manufacturing and Production Management
Does information technology provide banks with profit?
Information and Management
Information systems evaluation: an ongoing measure
International Journal of Business Information Systems
A Service Science Perspective on Strategic Choice, IT, and Performance in U.S. Banking
Journal of Management Information Systems
International Journal of Business Information Systems
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Measuring the impact of investments in IT is still elusive. The perplexing productivity paradox phenomenon generated huge interest among IT researchers and produced numerous methods for impact measurement. But there is no robust model which can clarify clearly the business productivity and IT investment issues. In general, the measurement models have failed to show clear linkage between IT investment, employee productivity, operational costs and revenues. This paper explores further the productivity paradox, and then describes a multi-period profit-linked productivity measurement model that can demonstrate to managers the link between IT investments, productivity and profitability. For practical utility, the model is implemented in a spreadsheet application so that managers can test various policy options. The paper presents the benefits of this model and discusses possible future extensions.