In the age of the smart machine: the future of work and power
In the age of the smart machine: the future of work and power
An economic analysis of strategic information technology investments
MIS Quarterly - Special issue on the strategic use of information systems
The productivity paradox of information technology
Communications of the ACM
Process innovation: reengineering work through information technology
Process innovation: reengineering work through information technology
Reflections on BPR, IT and organizational change
Information technology and organizational transformation
Beyond the productivity paradox
Communications of the ACM
Leveraging the new infrastructure: how market leaders capitalize on information technology
Leveraging the new infrastructure: how market leaders capitalize on information technology
Managing I. T. as a Strategic Resource
Managing I. T. as a Strategic Resource
Executives' perceptions of the business value of information technology: a process-oriented approach
Journal of Management Information Systems - Special issue: Impacts of information technology investment on organizational performance
Knowledge management technology for organized crime risk assessment
Information Systems Frontiers
The critical success factors of business process management
International Journal of Information Management: The Journal for Information Professionals
The impact of information and communication technology on skilled labor and organization types
Information Systems Frontiers
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A key consideration during investment decision making is the overall business value potential of an information technology (IT) solution. The complexity of the contemporary IT landscape is increasing. As information systems and technologies become more advanced and interconnected, they often impact multiple business processes in the organization. This in turn increases the complexity of IT investment decisions. This paper describes a decision framework for considering investments in information technologies that impact multiple business processes in the organization. The decision framework is illustrated via a case study of a small business that invested in mobile and wireless computing. The microcosm of the small business serves to illustrate some aspects of the business value derived from information technology investments that are often challenging to isolate in more complex organizational environments. The decision framework can support managers to analyze the overall business value returns arising from the `ripple effect' of an IT investment on core and ancillary business processes. In the decision framework, the business value ripple effect is analyzed via a vertical dimension that emanates from core business processes to ancillary processes, and a horizontal dimension that extends over time.