The information system as a competitive weapon
Communications of the ACM - Special section on management of information systems
McKesson Drug Company: a case study of Economost—a strategic information system
Journal of Management Information Systems - Special Issue: Decision Support and Knowledge-based Systems
Competition and cooperation in information systems innovation
Information and Management
Information technology and economic reorganizational
ICIS '89 Proceedings of the tenth international conference on Information Systems
Information partnerships shared data, shared scale
Harvard Business Review
An economic analysis of interorganizational information technology
Decision Support Systems
Added value and pricing with information technology
MIS Quarterly
Information technology productivity: in search of a definite observation
Information and Management
Decision Support Systems - Special issue: Economics and information systems
Welfare analysis of alternative patent policies for software innovations
Decision Support Systems - Special issue: Economics and information systems
Measuring the organizational impact of information technology investment: an exploratory study
Journal of Management Information Systems - Special section: Realizing value from information technology investment
International Journal of Electronic Commerce
Valuing information technology infrastructures: a growth options approach
Information Technology and Management
Strategic IT Investments: The Impact of Switching Cost and Declining IT Cost
Management Science
Information Technology Investments and Firms' Performance--A Duopoly Perspective
Journal of Management Information Systems
Journal of Management Information Systems
Journal of Management Information Systems
Information Technology Investment Strategies Under Declining Technology Cost
Journal of Management Information Systems
Journal of Management Information Systems
A process-focused decision framework for analyzing the business value potential of IT investments
Information Systems Frontiers
Journal of Management Information Systems
Advertising strategies for peer-supported content services
Proceedings of the 11th International Conference on Electronic Commerce
Decision Support Systems - Special issue: Economics and information systems
Welfare analysis of alternative patent policies for software innovations
Decision Support Systems - Special issue: Economics and information systems
Information technology productivity: in search of a definite observation
Information and Management
Optimal Policy for Software Patents: Model and Comparative Implications
Journal of Management Information Systems
IT infrastructure capabilities and IT project success: a development team perspective
Information Technology and Management
Determining Optimal CRM Implementation Strategies
Information Systems Research
Benchmarking the IT productivity paradox: Recent evidence from the manufacturing sector
Mathematical and Computer Modelling: An International Journal
Information Technology and Trademarks: Implications for Product Variety
Management Science
Information systems strategy: Past, present, future?
The Journal of Strategic Information Systems
The Value Relevance of IT Investments on Firm Value in the Financial Services Sector
Information Resources Management Journal
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The information systems literature is replete with conceptual frameworks for analyzing strategic applications of information technology (IT). In this article, the strategic impacts of IT investment are studied through the development of a formal economic model. In particular, it focuses on IT-related quality competition in a duopoly, where the services may not be priced initially (e.g., in the financial services sector), and where the benefits may come indirectly (e.g., in the form of interest earned on consumer deposits or float on checking accounts). A firm may have to invest in IT, regardless of its underlying cost structure, as a response to its competitor's investment level. (We analyze the division of technology benefits between the firms and the consumers and study welfare implications for simultaneous and sequential investments.) Both firms prefer sequential over simultaneous investments, even when both have the required technology. While the IT-inefficient firm (one with higher IT cost for a given service quality) has followership incentives, the leadership incentives for the IT-efficient firm depend on the difference in IT cost structures and the degree of substitutability between the services of the two firms. A preliminary treatment of pricing issues is provided in conjunction with consumer switching cost, which not only has a negative impact on consumer welfare but may also reduce total industry profits. For dynamic markets with new consumers, the negative effect of switching cost on th welfare of existing consumers is reduced when the IT-efficient firm moves first.