Central problems in the management of innovation
Management Science
McKesson Drug Company: a case study of Economost—a strategic information system
Journal of Management Information Systems - Special Issue: Decision Support and Knowledge-based Systems
Airline reservations systems: lessons from history
MIS Quarterly
Sustaining IT advantage: the role of structural differences
MIS Quarterly - Special issue on the strategic use of information systems
A strategic analysis of electronic marketplaces
MIS Quarterly - Special issue on the strategic use of information systems
An economic analysis of strategic information technology investments
MIS Quarterly - Special issue on the strategic use of information systems
An economic analysis of interorganizational information technology
Decision Support Systems
A model of competing interorganizational systems and its application to airline reservation systems
Decision Support Systems
Information technology innovation and competition in the presence of switching costs
ICIS '91 Proceedings of the twelfth international conference on Information systems
Interorganizational IS in industrial markets
Strategic information technology management
The IS effectiveness matrix: the importance of stakeholder and system in measuring IS success
ICIS '98 Proceedings of the international conference on Information systems
Dimensions of information systems success
Communications of the AIS
Decision Support Systems - Special issue: Economics and information systems
Journal of Management Information Systems - Special issue: Impacts of information technology investment on organizational performance
Electronic Commerce Customer Relationship Management: An Assessment of Research
International Journal of Electronic Commerce
Information Systems Research
Decision Support Systems - Special issue: Economics and information systems
Electronic Commerce Research and Applications
Relative Industry Concentration and Customer-Driven IT Spillovers
Information Systems Research
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This study evaluates the extent to which the added value to customers from a supplier's application of information technology (IT) is manifested through premium prices of a traded good. We demonstrate that IT can add value to an otherwise undifferentiated good and study how these benefits accrue to customers from the adoption of IT. Analyzing a case in which the traded good is a homogeneous commodity, commercial fueling, our data shows that the critical impacts of IT are convenience and control -- that is, convenience that provides improved access to fuel and control that reduces problems of delegating purchasing authority for the customer. The value of this additional service is exhibited in premium prices customers are willing to pay for the IT-enhanced traded good, relative to the same good without IT. Compared to the price without IT, statistical analysis of the supplier's pricing history demonstrates the application of IT to commercial fuel yielded price premiums of between five and 12 percent of the retail fuel price.