The information system as a competitive weapon
Communications of the ACM - Special section on management of information systems
The logic of electronic markets
Harvard Business Review
The impact of information systems on organizations and markets
Communications of the ACM
Managing telecommunications by steering committee
MIS Quarterly
Sustaining IT advantage: the role of structural differences
MIS Quarterly - Special issue on the strategic use of information systems
An economic analysis of strategic information technology investments
MIS Quarterly - Special issue on the strategic use of information systems
Capital budgeting in information systems development
Information and Management
What to take into account when building an inter-organization information system
Information Processing and Management: an International Journal
Information and Management
A Step-by-Step Approach to Using the SAS System for Factor Analysis and Structural Equation Modeling
A Step-by-Step Approach to Using the SAS System for Factor Analysis and Structural Equation Modeling
Electronic commerce: structures and issues
International Journal of Electronic Commerce - Special section: Diversity in electronic commerce research
Consumer reactions to electronic shopping on the world wide web
International Journal of Electronic Commerce
Factors influencing the adoption of the internet
International Journal of Electronic Commerce - Special issue: A global perspective on electronic commerce
Business use of the world-wide web
International Journal of Information Management: The Journal for Information Professionals
Enticing online consumers: an extended technology acceptance perspective
Information and Management
Business use of internet-based information systems: the case of Korea
European Journal of Information Systems
E-commerce adoption in small firms: a study of online share trading
Managing e-commerce and mobile computing technologies
Factors affecting the implementation success of Internet-based information systems
Computers in Human Behavior
Do e-business strategies matter? The antecedents and relationship with firm performance
Information Systems Frontiers
Contextual Marketing and Customer-Orientation Strategy for E-Commerce: An Empirical Analysis
International Journal of Electronic Commerce
Measuring e-Commerce Success: Applying the DeLone & McLean Information Systems Success Model
International Journal of Electronic Commerce
International Journal of Electronic Commerce
Electronic Commerce Customer Relationship Management: An Assessment of Research
International Journal of Electronic Commerce
E-service quality competition through personalization under consumer privacy concerns
Electronic Commerce Research and Applications
Cumulative strategic capability and performance of early movers and followers in the cyber market
International Journal of Information Management: The Journal for Information Professionals
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Research indicates that many organizations implement their World Wide Web sites so that they can compete more successfully. The Customer Resource Life Cycle (CRLC) is a framework for explaining how organizations use information technology to do so. The current exploratory research investigated how smaller organizations plan to use the Web to improve their CRLC activities and thus enhance their competitiveness. It also investigated how successfully they use the Web in this endeavor. Managers from 472 companies that use Web sites to conduct business responded to an e-mail survey about the expectations and achievements of their Web sites in the context of the CRLC. They expected their Web sites to help customers acquire resources rather than to determine requirements for resources, whereas customers used the sites more for requirements determination than for acquisition. At the same time, the Web helped organizations compete in the manner expected to a great extent.