How information technologies can transform organizations
Computerization and controversy (2nd ed.)
Information technology and the productivity challenge
Computerization and controversy (2nd ed.)
Testing the technology acceptance model across cultures: a three country study
Information and Management
SIGCPR '99 Proceedings of the 1999 ACM SIGCPR conference on Computer personnel research
Strategies for transitioning 'old economy' firms to e-business
Communications of the ACM - The Adaptive Web
Electronic Commerce 2002: A Managerial Perspective
Electronic Commerce 2002: A Managerial Perspective
The relationship between information and communication technologies adoption and management
Information and Management
Information Technology and Productivity: Evidence from Country-Level Data
Management Science
Information Systems Research
Exploring the relationship between information technology and business process reengineering
Information and Management
Information technology payoff in the health-care industry: a longitudinal study
Journal of Management Information Systems - Special issue: Impacts of information technology investment on organizational performance
Executives' perceptions of the business value of information technology: a process-oriented approach
Journal of Management Information Systems - Special issue: Impacts of information technology investment on organizational performance
A model management approach to business process reengineering
Journal of Management Information Systems
Overselling the Web?: Development And the Internet (Ipolitics)
Overselling the Web?: Development And the Internet (Ipolitics)
Competitive equilibrium in e-commerce: Pricing and outsourcing
Computers and Operations Research
A Framework for Assessing the Business Value of Information Technology Infrastructures
Journal of Management Information Systems
Information and Management
A study on process evaluation and selection model for business process management
Expert Systems with Applications: An International Journal
Mining association rules to support resource allocation in business process management
Expert Systems with Applications: An International Journal
Uncertainty profile and software project performance: A cross-national comparison
Journal of Systems and Software
Information Resources Management Journal
Differential Effects on ERP Post-Adoption Stages across Scandinavian and Iberian SMEs1
Journal of Global Information Management
Differential Effects on ERP Post-Adoption Stages across Scandinavian and Iberian SMEs1
Journal of Global Information Management
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Information and communications technologies have changed how firms do business and create value. The objective of this study is to improve the understanding of ICT contribution to firm performance and explore the linkage between ICT impacts and business process management among various countries and industries. This study proposes the ICT-enabled Business Process Management Model. To test the model, survey data from the United States, Taiwan, and Chile was collected. The results show that ICT adoption affects business process management significantly. ICT adoption positively affects workplace reform, leading to workforce reform and improved profits. However, only country differences are recognized in BPM. For the USA, resource planning infrastructure affects workforce reform significantly, and e-commerce infrastructure affects workplace reform significantly, later leading to improved profit. For Taiwan, both resource planning infrastructure and e-commerce infrastructure affect workplace reform significantly, but workforce reform is significantly influenced by resource planning infrastructure. For Chile, the e-commerce infrastructure affects workplace reform significantly, leading to improved profit. This paper contributes to IS research by providing empirical evidence on the impact of ICT adoption on business process management. This paper also explores the impacts of ICT adoption on business process management and financial performance among various countries.