IT capabilities: theoretical perspectives and empirical operationalization
ICIS '99 Proceedings of the 20th international conference on Information Systems
Information Systems Research
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How information technology (IT) adds value in contemporary organizations is an important question but clear understanding of this seemingly straightforward question has been quite elusive. In fact, a series of mixed findings led to a general inconclusiveness that became known as the "productivity paradox". The overarching goal proposed for this study was to draw upon theory and build upon prior investigations in an effort to help further clarify understanding concerning the nature of IT and its value in organizations. To achieve the overarching goal, this study employed the resource-based view of the firm to develop a new conceptual model of firm-wide IT capability.