Communications of the ACM
The intangible benefits and costs of investments: evidence from financial markets
ICIS '97 Proceedings of the eighteenth international conference on Information systems
Mission Critical: Realizing the Promise of Enterprise Systems
Mission Critical: Realizing the Promise of Enterprise Systems
Specification, implementation, and deployment of components
Communications of the ACM
The critical success factors for ERP implementation: an organizational fit perspective
Information and Management
HICSS '01 Proceedings of the 34th Annual Hawaii International Conference on System Sciences ( HICSS-34)-Volume 8 - Volume 8
Tailoring ERP Systems: A Spectrum of Choices and their Implications
HICSS '01 Proceedings of the 34th Annual Hawaii International Conference on System Sciences ( HICSS-34)-Volume 8 - Volume 8
Balance in business reengineering: an empirical study of fit and performance
Journal of Management Information Systems - Special section: The impacts of business process change on organizational performance
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As organizations implement enterprise systems, the issues of whether to "build or buy" new IT modules, and if buying, how much to customize, continue to be key concerns. In this article, we develop a framework in order to better understand effective information system module choice and customization from a strategy perspective. Analysis of the strategic importance of the IS module can provide general guidance for the amount of specialization that is appropriate. To illustrate these ideas we apply them to four case examples.