Elucidating the role of IT/IS assessment and resource allocation in IT/IS performance in hospitals

Authors:
Hao-Chiang Koong Lin;Tsung-Yen Chuang;I-Long Lin;Hsuan-Yu Chen
Affiliations:
-;-;-;-
Venue:
Information and Management
Year:
2014

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Abstract

Although similar to firms in other industries that strive to increase their operational efficiency by implementing IT/IS, hospitals face difficulties in obtaining the corresponding benefits of investing in IT/IS. This study investigates the relations among IT/IS performance, IT maturity, IT/IS assessment, IT/IS resource allocation, and user satisfaction in hospitals. IT/IS performance in hospitals is evaluated using a designed questionnaire, along with a case study undertaken to discuss IT/IS assessment and the effect of IT/IS on hospital procedures. The analysis results indicate that hospitals have a higher IT maturity, stronger intention to implement IT/IS assessment, and better IT/IS resource allocation capabilities than firms in other industries. Moreover, both IT/IS assessment and user satisfaction affect IT/IS performance in hospitals.