SIGCPR '96 Proceedings of the 1996 ACM SIGCPR/SIGMIS conference on Computer personnel research
The Effects of Process Characteristics on the Value of B2B E-Procurement
Information Technology and Management
Journal of Management Information Systems - Special issue: Impacts of information technology investment on organizational performance
Journal of Management Information Systems
A consolidated methodology for business process reengineering
International Journal of Computer Applications in Technology
International Journal of Information Technology and Management
A hybrid GA-ant colony approach for exploring the relationship between IT and firm performance
International Journal of Business Information Systems
Productivity and Performance Effects of Business Process Reengineering: A Firm-Level Analysis
Journal of Management Information Systems
International Journal of Business Information Systems
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Zale corporation once melted down most of its damaged, returned, or repossessed jewelry, resulting in substantial lost revenues. It was determined that additional revenue could be produced from salvageable jewelry if the value of the items could be accurately determined. This meant the jewelry had to be appraised by experienced gemologists to determine the most profitable disposition. The gemologists' productivity suffered because the appraisal was extremely labor intensive. To address this problem, an automated multimedia system utilizing electronically linked measuring instruments, voice recognition, and interconnected LAN databases was developed. Although the unique voice recognition feature of the system was later abandoned, the use of the system enhanced productivity. This paper describes the systems development, its subsequent evolution, and the lessons learned form the process.