McKesson Drug Company: a case study of Economost—a strategic information system
Journal of Management Information Systems - Special Issue: Decision Support and Knowledge-based Systems
“Combining qualitative and quantitative methods information systems research: a case study"
Management Information Systems Quarterly
Journal of Management Information Systems
Rattling SABRE—new ways to compete on information
Harvard Business Review
Process innovation: reengineering work through information technology
Process innovation: reengineering work through information technology
Managing new information technologies: lessons from Singapore's experience with EDI
Information and Management
Interorganizational information systems: new approaches to global economic development
Information and Management
Shaping the future: business design through information technology
Shaping the future: business design through information technology
Reaping EDI benefits through a pro-active approach
Information and Management
Public Management Systems: Monitoring and Managing Government Performance
Public Management Systems: Monitoring and Managing Government Performance
Public Sector Process Rebuilding Using Information Systems
EGOV '02 Proceedings of the First International Conference on Electronic Government
The impact of partnership attributes on EDI implementation success
Information and Management
Efficiency analysis of controls in EDI applications
Information and Management
Internet EDI adoption factors: power, trust and vision
ICEC '05 Proceedings of the 7th international conference on Electronic commerce
Journal of Management Information Systems - Special issue: Impacts of information technology investment on organizational performance
An empirical appraisal of EDI implementation strategies
International Journal of Electronic Commerce
Introduction to the Special Section: Business-to-Business Electronic Commerce
International Journal of Electronic Commerce
Pacta Sunt Servanda but Where Is the Agreement? The Complicated Case of eCustoms
EGOV '08 Proceedings of the 7th international conference on Electronic Government
Adoption of High Impact Governmental eServices: Seduce or Enforce?
EGOV '08 Proceedings of the 7th international conference on Electronic Government
A Comprehensive Examination of Internet-EDI Adoption
Information Systems Management
Change Management in Interorganizational Systems for the Public
Journal of Management Information Systems
From National to Supranational Government Inter-Organizational Systems: An Extended Typology
EGOV '09 Proceedings of the 8th International Conference on Electronic Government
The Journal of Strategic Information Systems
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This study illustrates how electronic data interchange (EDI) could be used in conjunction with organizational transformation to generate phenomenal gains in organizational efficiency and effectiveness. It reviews the current literature on information-technology-enabled organizational transformation to identify key variables for measuring organizational change. It employs the case research method to examine TradeNet, a well-established EDI system in Singapore. It discusses how the Trade Development Board (TDB) of Singapore has taken advantage of the TradeNet opportunity to drastically transform its own organizational structure, business processes, business network, and business scope. The organizational transformation that accompanied TradeNet implementation resulted in significant gains for both the public and the private sector in Singapore. TDB and other public-sector organizations gained in terms of increased productivity in carrying out their organizational functions. The trading community, comprising the private-sector organizations, benefited in terms of increased competitiveness. Change-point analyses carried out on annual organizational and performance figures confirmed the productivity increases at TDB. Analyses of the results of questionnaires administered to TradeNet participants confirmed the increased competitiveness experienced by the trading community. Noteworthy lessons from this study, important for EDI implementation, are a willingness to change existing mindset, to institute radical transformation, to leverage knowledge and technology, and to foster win-win situations. This study demonstrates that the use of IT, or EDI in particular, for organizational transformation could lead to phenomenal gains.