Adoption of High Impact Governmental eServices: Seduce or Enforce?

Authors:
Rex Arendsen;Tom M. Engers;Wim Schurink
Affiliations:
Leibniz Center for Law, University of Amsterdam, Faculty of Law, BA Amsterdam, The Netherlands 1000;Leibniz Center for Law, University of Amsterdam, Faculty of Law, BA Amsterdam, The Netherlands 1000;Leibniz Center for Law, University of Amsterdam, Faculty of Law, BA Amsterdam, The Netherlands 1000
Venue:
EGOV '08 Proceedings of the 7th international conference on Electronic Government
Year:
2008

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Abstract

The adoption of high impact governmental e-services is not obvious. Especially small and medium sized companies hesitate to invest and adopt. Non-adoption endangers the realization of the 25% reduction objective within the EU's Lisbon Agenda of the administrative burden of businesses by 2012. On the other hand governmental organisations gain from the use of these e-services. In several cases this is the underlying argument behind the legal enforcement of the use of governmental e-services. In the study reported in this paper we answer the question which factors influence the adoption of these high impact governmental e-services. The designed research model has been tested in an empirical business-to-government context. In contrast to several business-to-business studies we found that especially organisational readiness is a hampering factor for the adoption of these governmental high impact e-services. These findings question the effectiveness of governmental enforcement strategies.