Critical success factors in implementing MRP and government assistance: a Singapore context
Information and Management
ERP implementation approaches: toward a contingency framework
ICIS '99 Proceedings of the 20th international conference on Information Systems
Using a case study to test the role of three key social enablers in ERP implementation
ICIS '00 Proceedings of the twenty first international conference on Information systems
Business Dynamics
A Critical Success Factors Model For ERP Implementation
IEEE Software
The critical success factors for ERP implementation: an organizational fit perspective
Information and Management
HICSS '01 Proceedings of the 34th Annual Hawaii International Conference on System Sciences ( HICSS-34)-Volume 8 - Volume 8
Process Ownership Challenges in IT-Enabled Transformation of Interorganizational Business Processes
HICSS '04 Proceedings of the Proceedings of the 37th Annual Hawaii International Conference on System Sciences (HICSS'04) - Track 8 - Volume 8
A systematic approach in managing post-deployment system changes
Communications of the ACM - Hacking and innovation
Success factors for implementing global information systems
Communications of the ACM - The patent holder's dilemma: buy, sell, or troll?
Journal of Management Information Systems - Special section: The impacts of business process change on organizational performance
Business process change and organizational performance: exploring an antecedent model
Journal of Management Information Systems - Special section: The impacts of business process change on organizational performance
The implementation of business process reengineering
Journal of Management Information Systems - Special section: Toward a theory of business process change management
Implementation of electronic data interchange: an innovation diffusion perspective
Journal of Management Information Systems - Special section: Strategic and competitive information systems
Organizational transformation using electronic data interchange: the case of tradenet in Singapore
Journal of Management Information Systems
Journal of Management Information Systems
Journal of Management Information Systems
Rapid Information Technology Change, Coping Mechanisms, and the Emerging Technologies Group
Journal of Management Information Systems
Successful implementation of collaborative product commerce: An organizational fit perspective
Decision Support Systems
Change management in e-infrastructures to support service level agreements
Euro-Par'11 Proceedings of the 2011 international conference on Parallel Processing - Volume 2
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It is recognized that change management is necessary for information technology implementation success. While there are a growing number of interorganizational systems (IOS) designed for the public, there is little study of and lack of clear guidelines on managing change related to their implementation. This research explores the phenomenon through the case study of a country-wide farecard system implemented in Singapore's public transportation system that involved several organizations and the public. Through the case analysis, we identified critical success factors (CSFs) for change management in IOS for the public and interrelated them using a causal loop diagram (CLD). These factors included refinements of existing CSFs identified from the literature as well as new CSFs from our case study. Our case analysis showed that communication through senior management and cooperation of affected organizations in the system implementation was able to overcome resistance to change in these organizations. We also found that while comprehensive publicity could initiate change in the public, a critical mass had to be built up for managing public change by coopting public opinion leaders as well. By interrelating CSFs identified in the case via a CLD, this study provides a preliminary theoretical framework for studying change management in IOS for the public and aims to guide practitioners in implementing such systems.