The logic of electronic markets
Harvard Business Review
In search of sustainability: Reaping long-term advantage from investments in information technology
Journal of Management Information Systems
Advantages and disadvantages of electronic data interchange: an industry perspective
Information and Management
Strategic information systems: a European perspective
Strategic information systems: a European perspective
Electronic markets and electronic hierarchies
Communications of the ACM
Corporate Information Systems Management: Text and Cases
Corporate Information Systems Management: Text and Cases
Selling in the era of the “Net”: integration of electronic commerce in small firms
ICIS '97 Proceedings of the eighteenth international conference on Information systems
Exploratory analysis on the halo effect of strategic goals on IOS effectiveness evaluation
Information and Management
Strategic payoff from EDI as a function of EDI embeddedness
Journal of Management Information Systems - Special issue: Impacts of information technology investment on organizational performance
Journal of Management Information Systems - Special issue: Impacts of information technology investment on organizational performance
Journal of Management Information Systems - Special section: Managing virtual workplaces and teleworking with information technology
Electronic commerce: structures and issues
International Journal of Electronic Commerce - Special section: Diversity in electronic commerce research
An empirical appraisal of EDI implementation strategies
International Journal of Electronic Commerce
Manheim auctions: transforming interorganizational relationships with an extranet
International Journal of Electronic Commerce - Special issue: Electronic commerce and market transformation
Integration in Electronic Exchange Environments
Journal of Management Information Systems
Through a Glass Clearly: Standards, Architecture, and Process Transparency in Global Supply Chains
Journal of Management Information Systems
International Journal of Information Management: The Journal for Information Professionals
International Journal of Information Management: The Journal for Information Professionals
User Satisfaction with EDI: An Empirical Investigation
Information Resources Management Journal
Business-to-business integration and coordination costs
International Journal of Business Information Systems
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To differentiate its customer service, Brun Passot, a small French company specializing in the distribution of office supplies, developed a set of telepurchasing applications. In 1982, it launched Bureautel, a videotex-based service that allows customers to electronically place their orders. In 1986, at the request of its large customers, it developed a PC-based ervice, then in 1989 an advanced electronic data interchange (EDI) application linking customers to its supply information system. These services allow data on products availability, price lists, orders, acknoledgement receipts, delivery notices, invoices, and related bank payments to be electronically transmitted. Using ISDN, they also make it possible to look up the photos of the 12,000 products that Brun Passot markets.This article illustrates how a small-sized company has used IT to improve the quality of its customer service, shorten lead time and reduce management costs, as well as create new business opportunities in France. It also raises some issues related to the adoption and diffusion of EDI, and presents Brun Passot ambitions to use this technology as the ''trojan horse'' to expand its geographical coverage. The expected fall of mobility barriers within the European Community, leading to the formation of the single European market, presents for Brun Passot a unique business opportunity to further leverage its IT infrastructure and gain new markets.