Information distortion in a supply chain: the bullwhip effect
Management Science - Special issue on frontier research in manufacturing and logistics
Information Systems Research
The Value of Information Sharing in a Two-Level Supply Chain
Management Science
Journal of Management Information Systems
An empirical investigation of net-enabled business value
MIS Quarterly
The impact of e-business on the demand-driven management: an empirical study in China
International Journal of Networking and Virtual Organisations
The Journal of Strategic Information Systems
Proceedings of the 49th SIGMIS annual conference on Computer personnel research
Firm-level benefits of IT-enabled resources: A conceptual extension and an empirical assessment
The Journal of Strategic Information Systems
Journal of Management Information Systems
International Journal of Networking and Virtual Organisations
Electronic Commerce Research and Applications
International Journal of Networking and Virtual Organisations
International Journal of Networking and Virtual Organisations
Journal of Management Information Systems
Computers and Industrial Engineering
International Journal of Business Information Systems
Green practices-IS alignment and environmental performance: The mediating effects of coordination
Information Systems Frontiers
How do competitive environments moderate CRM value?
Decision Support Systems
Developing Organizational Agility through IT and Supply Chain Capability
Journal of Global Information Management
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In this study, we seek to better understand the value of information technology (IT) in supply chain contexts. Grounded in the resource-based theory in conjunction with transaction cost economics, we develop a conceptual model that links three IT-related resources (backend integration, managerial skills, and partner support) to firm performance improvement. The model differs from previous studies by proposing a moderating effect of competition on the resource-performance relationships. Using data of 743 manufacturing firms, our analysis indicates significant contribution of IT to supply chains, which is generated through development of the digitally enabled integration capability and manifested at the process level along the supply chain. The technological resource alone, however, does not hold the answer to IT value creation. In fact, managerial skills, which enable adaptations on supply chain processes and corporate strategy to accommodate the use of IT, are shown to play the strongest role in IT value creation. Furthermore, backend integration and managerial skills are found to be more valuable in more competitive environments. While commodity-like resources have diminishing value under competition, integrational and managerial resources become even stronger. Overall, our results shed light on the key drivers of IT-enabled supply chains, and provide insights into how competition shapes IT value.