An empirical research of the creative process of collaborative e-business capability in service industry

Authors:
Yi Jiang;Jing Zhao
Affiliations:
College of Economics and Management, China University of Geosciences, Wuhan, 430074, China.;College of Economics and Management, China University of Geosciences, Wuhan, 430074, China
Venue:
International Journal of Networking and Virtual Organisations
Year:
2012

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Abstract

In the service industry, the creative process of a firm's collaborative e-business capability has already become the key focus of enterprises and academic circles. From the view of e-business process, this paper, together with the theory of resource-based view (RBV), demonstrates the formation of collaborative e-business capability in the e-CRM process. We find that the integration of IT resources is the foundation for the creation of e-business capability and IT knowledge integration capability, serving as a kind of internal e-business capability, and fully mediates the creation of collaborative e-business capability. This study is expected to help managers in planning internal and external resources and make contributions to the research perspective on e-business capability.