The contingent effects of training, technical complexity, and task interdependence on successful information systems implementation

Authors:
Rajeev Sharma;Philip Yetton
Affiliations:
Price College of Business, University of Oklahoma, Norman, OK;Australian Graduate School of Management, The University of New South Wales, Sydney, Australia
Venue:
MIS Quarterly
Year:
2007

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Abstract

Research has investigated the main effect of training on information systems implementation success. However, empirical support for this model is inconsistent. We propose a contingent model in which the effect of training on IS implementation success is a function of technical complexity and task interdependence. A meta-analysis of the literature finds strong support for the model, explaining the inconsistent findings reported in the literature. Implications for theory and practice are discussed.