The assessment of end-user training needs

Authors:
R. Ryan Nelson;Ellen M. Whitener;Henry H. Philcox
Affiliations:
Center for the Management of Information Technology, McIntire School of Commerce, The University of Virginia;McIntire School of Commerce, University of Virginia, Charlottesville, VA;Internal Revenue Service, Department of the Treasury, Washington, D.C.
Venue:
Communications of the ACM
Year:
1995

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Abstract