Strategies for encouraging successful adoption of office communication systems
ACM Transactions on Information Systems (TOIS)
The influence of training on use of end-user software
COCS '88 Proceedings of the ACM SIGOIS and IEEECS TC-OA 1988 conference on Office information systems
On-line tutorials: What kind of inference leads to the most effective learning?
CHI '89 Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
SIGCPR '93 Proceedings of the 1993 conference on Computer personnel research
SIGCPR '94 Proceedings of the 1994 computer personnel research conference on Reinventing IS : managing information technology in changing organizations: managing information technology in changing organizations
End-user training and learning
Communications of the ACM
The assessment of end-user training needs
Communications of the ACM
End-user training: an empirical study comparing on-line practice methods
CHI '95 Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Training pre-assessment: is it feasible?
SIGCPR '96 Proceedings of the 1996 ACM SIGCPR/SIGMIS conference on Computer personnel research
From needs assessment to outcomes: managing the training of information systems professionals
SIGCPR '96 Proceedings of the 1996 ACM SIGCPR/SIGMIS conference on Computer personnel research
Minimizing organizational risks of technology change
CHI '94 Conference Companion on Human Factors in Computing Systems
Learning a word processing system with training wheels and guided exploration
CHI '87 Proceedings of the SIGCHI/GI Conference on Human Factors in Computing Systems and Graphics Interface
Re-conceptualizing IT training for the workforce of the future
SIGCPR '98 Proceedings of the 1998 ACM SIGCPR conference on Computer personnel research
The role of conceptual models in formal software training
SIGCPR '98 Proceedings of the 1998 ACM SIGCPR conference on Computer personnel research
Proceedings of the 23rd annual international conference on Design of communication: documenting & designing for pervasive information
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To examine the effects of post-training support, we studied the introduction of new gradebook software in a public high school. The school's 108 faculty members received training on the software, and approximately half of the faculty received post-training support for eight weeks. The study measured the faculty's current computer usage, usage of earlier versions of the software, and their perceived skill levels in using the software. The data suggest that the faculty members who received post-training support maintained and raised their skill levels, while unsupported faculty had their skill levels decline.