Training end users: an exploratory study
MIS Quarterly
End-user computing: a research framework for investigating the training/learning process
Human factors in management information systems
The importance of learning style in end-user training
MIS Quarterly
Challenges and strategies for research in systems development
Is the effectiveness of formal end-user software training a mirage?
SIGCPR '93 Proceedings of the 1993 conference on Computer personnel research
Visualization ability as a predictor of user learning success
International Journal of Man-Machine Studies
Individual reactions to computing technology: a social cognitive theory perspective
Individual reactions to computing technology: a social cognitive theory perspective
Power, politics, and MIS implementation
Communications of the ACM
Information systems and organizational change
Communications of the ACM
A learning model of information systems: the effects of orienting materials, ability, expectations, and experience on performance, usage, and attitudes (advance, cognitive organizers, office automation, electronic mail, computers)
A comparison of applications-based and construct-based training methods for dss generator software
A comparison of applications-based and construct-based training methods for dss generator software
Training pre-assessment: is it feasible?
SIGCPR '96 Proceedings of the 1996 ACM SIGCPR/SIGMIS conference on Computer personnel research
A view from the SIGCPR conference: what have we learned in this decade?
ACM SIGCPR Computer Personnel
Post-training support for learning technology
Proceedings of the 22nd annual international conference on Design of communication: The engineering of quality documentation
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Software training research indicates that some end-users do not subsequently transfer learned skills to their jobs. Yet, money, time and effort continue to be invested in formal software training. The three dimensional view presented in this article demonstrates that although the reasons for non-transfer are sometimes caused by trainee characteristics, software features, training approaches, the social context of work, and by the interaction between the four, training research generally focuses only on trainee characteristics and training approaches. We identify goal matching as a method that can ensure that trainees are getting what they need from the training process. Using goal matching and more directed training sessions should enhance the ability of software trainers to account for more transfer of learning to the work place.We propose a research program that can be used to explore the parameters of goal matching with respect to software training. We describe in detail a critical study in this program, and also discuss the need for replications such as an embedded multiple unit study that goes beyond the individual and includes the work group, department, or entire organization as the unit of analysis. We conclude that the replication of our proposed research design in different software training settings, organizations and work contexts hold a promise for improving software training design, and bringing a compatible solution to all the stakeholders of software training.