The assessment of end-user training needs
Communications of the ACM
Which information technology major is right for me?: a preliminary finding
Proceedings of the 2006 ACM SIGMIS CPR conference on computer personnel research: Forty four years of computer personnel research: achievements, challenges & the future
Proceedings of the 2007 ACM SIGMIS CPR conference on Computer personnel research: The global information technology workforce
International Journal of Information Systems and Change Management
A Model of Turnover Intention Among Technically-Oriented Information Systems Professionals
Information Resources Management Journal
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The hiring and retention of IT personnel has remained a top priority for managers given the increasingly important role that information technology plays in the success of virtually all companies today. In this chapter, through a series of case studies, we report on a set of best practices that are designed to help organizations develop strategy, recruit, hire, develop, compensate, and ultimately retain valued IT personnel. In addition, a model is presented that describes the key drivers of job satisfaction, and ultimately determine turnover. It is suggested that the relative importance of these drivers, which include the quality of management, work attributes, compensation, and career development, will change for employees over time. Therefore, managing these drivers using the identified best practices can significantly assist organizations in attracting and retaining IT personnel.