Playing stupid, caring for users, and putting on a good show: Feminist acts in usability study work

  • Authors:
  • Nalini P. Kotamraju

  • Affiliations:
  • IT University of Copenhagen, Design, Culture, Mobility and Communication Research Group, Rued Langgaards Vej 7, 2300 Copenhagen S, Denmark

  • Venue:
  • Interacting with Computers
  • Year:
  • 2011

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Abstract

As a feminist HCI agenda develops, feminist analyses of behaviour must venture beyond the dominant liberal feminist approach to include other feminist approaches. Using the personal narrative or auto-ethnographic method, this article explores the role of gender in usability work, a common research practice in HCI. In this article, the author interprets three gendered behaviours that occur in usability work - playing stupid, caring for and about users, and putting on a good show - demonstrating that while these behaviours appear anti-feminist in a liberal feminist framework, they appear feminist in alternative feminist frameworks, such as relational/care-giving, sex-positive, multicultural, post-colonial and Third Wave. The article demonstrates how a feminist HCI agenda that embraces the multiplicity of feminisms necessarily forces a re-examination of usability work's relationship to both feminism and HCI research methods.