Plans and situated actions: the problem of human-machine communication
Plans and situated actions: the problem of human-machine communication
Layers of Silence, Arenas of Voice: The Ecology ofVisible and Invisible Work
Computer Supported Cooperative Work - Special issue: a web on the wind: the structure of invisible work
Greasemonkey Hacks: Tips & Tools for Remixing the Web with Firefox (Hacks)
Greasemonkey Hacks: Tips & Tools for Remixing the Web with Firefox (Hacks)
Sustainable interaction design: invention & disposal, renewal & reuse
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Two Bits: The Cultural Significance of Free Software
Two Bits: The Cultural Significance of Free Software
Learning from IKEA hacking: i'm not one to decoupage a tabletop and call it a day.
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Learning how: the search for craft knowledge on the internet
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Mapping the landscape of sustainable HCI
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Things fall apart: maintenance, repair, and technology for education initiatives in rural Namibia
Proceedings of the 2011 iConference
Playing stupid, caring for users, and putting on a good show: Feminist acts in usability study work
Interacting with Computers
The material practices of collaboration
Proceedings of the ACM 2012 conference on Computer Supported Cooperative Work
| Hi-index | 0.00 |
This paper explores issues that come up in practices of breakage and repair through two projects: the 'XO' laptops of One Laptop Per Child in Paraguay and public sites of facilitated repair in California, USA. Collectively drawing on 15 months of ethnographic fieldwork, 156 interviews, and archival research, we find that breakdown and repair are not processes that designers can effectively script ahead of time; instead, they emerge in everyday practice. These practices are shaped by material, infrastructural, gendered, political, and socioeconomic factors -- such as manufacturing limitations, access to repair parts and expertise, and environmental convictions -- which designers often did not, and may not have been able to, anticipate. We call the material realities and practices of repair negotiated endurance, which is illustrated by four themes from our findings: the negotiated identification of breakdown, collaborative definitions of worth, the fraught nature of collaborative expertise, and the gendered stakes of repair.