Different perspectives: What are they and how can they be used?
The IFIP TC 9/WG 9.1 Working Conference on system design for human development and productivity: participation and beyond on System design for human development and productivity: participation and beyond
Plans and situated actions: the problem of human-machine communication
Plans and situated actions: the problem of human-machine communication
Four different perspectives on human-computer interaction
Human-computer interaction
Organizational obstacles to interface design and development: two participant-observer studies
ACM Transactions on Computer-Human Interaction (TOCHI)
UPA and CHI surveys on usability processes
ACM SIGCHI Bulletin
Computers in context—but in which context?
Computers and design in context
A toolkit for strategic usability: results from workshops, panels, and surveys
Proceedings of the SIGCHI conference on Human Factors in Computing Systems
Procurer usability requirements: negotiations in contract development
Proceedings of the second Nordic conference on Human-computer interaction
Making a difference: a survey of the usability profession in Sweden
Proceedings of the third Nordic conference on Human-computer interaction
Varieties of User-Centeredness
HICSS '06 Proceedings of the 39th Annual Hawaii International Conference on System Sciences - Volume 08
Usability professionals-current practices and future development
Interacting with Computers
The lonesome cowboy: A study of the usability designer role in systems development
Interacting with Computers
Obstacles to usability evaluation in practice: a survey of software development organizations
Proceedings of the 5th Nordic conference on Human-computer interaction: building bridges
How do developers meet users?: attitudes and processes in software development
DSVIS'06 Proceedings of the 13th international conference on Interactive systems: Design, specification, and verification
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In trying to understand the problem of poor usability in computer-supported work, this article looks at management and their perspective on usability in a public authority. What are their underlying basic values, assumptions and attitudes? Why do managers interpret usability as they do, and what are the consequences for the organization and for usability? The empirical basis is an interpretive case study where 19 semi-structured interviews were conducted. Results indicate that usability is interpreted differently, depending on the formal roles of informants. Furthermore, a majority of the informants express personal, but limited, responsibility for usability. Moreover, we found that basic values are based on an instrumental view of work where efficiency and economy are important constituents. We identified that even though users participate in IT development, they have no formal responsibility or authority. They have become IT workers in that they perform highly technical tasks such as integral testing.