Heuristic evaluation of user interfaces
CHI '90 Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Usability inspection methods
The cognitive walkthrough method: a practitioner's guide
Usability inspection methods
IBM computer usability satisfaction questionnaires: psychometric evaluation and instructions for use
International Journal of Human-Computer Interaction
User and task analysis for interface design
User and task analysis for interface design
Contextual design: defining customer-centered systems
Contextual design: defining customer-centered systems
Rapid ethnography: time deepening strategies for HCI field research
DIS '00 Proceedings of the 3rd conference on Designing interactive systems: processes, practices, methods, and techniques
Extracting usability information from user interface events
ACM Computing Surveys (CSUR)
DEMAIS: designing multimedia applications with interactive storyboards
MULTIMEDIA '01 Proceedings of the ninth ACM international conference on Multimedia
The state of the art in automating usability evaluation of user interfaces
ACM Computing Surveys (CSUR)
Handbook of Usability Testing: How to Plan, Design, and Conduct Effective Tests
Handbook of Usability Testing: How to Plan, Design, and Conduct Effective Tests
Virtual Prototypes in Usability Testing
HICSS '01 Proceedings of the 34th Annual Hawaii International Conference on System Sciences ( HICSS-34)-Volume 5 - Volume 5
Evaluating usability methods: why the current literature fails the practitioner
interactions - The digital muse: HCI in support of creativity
Cost-Justifying Usability: An Update for the Internet Age
Cost-Justifying Usability: An Update for the Internet Age
Proceedings of the 15th international conference on World Wide Web
Web Accessibility Evaluation Tools: A Survey and Some Improvements
Electronic Notes in Theoretical Computer Science (ENTCS)
Finding usability bugs with automated tests
Communications of the ACM
SUE inspection: an effective method for systematic usability evaluation of hypermedia
IEEE Transactions on Systems, Man, and Cybernetics, Part A: Systems and Humans
Evaluating user interface adaptations at runtime by simulating user interaction
BCS-HCI '11 Proceedings of the 25th BCS Conference on Human-Computer Interaction
MobileHCI '12 Proceedings of the 14th international conference on Human-computer interaction with mobile devices and services
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The usability of a product or service can mean the difference between product success or failure in both the field and the marketplace. Successful products are easy to use and intuitive for the user. There are a set of well-defined methods used to determine if a product, service or system is usable and meets the needs of the end user. This paper describes the four major methods of usability assessment: 1 Inquiry Methods, 2 Inspection Methods, 3 Observation Methods and 4 Automated Methods. Each method and its attendant sub-methods are described, as is a discussion of the methods' strengths and weaknesses.