The trouble with computers
A survey of user-centered design practice
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Guest Editors' Introduction: Introducing Usability
IEEE Software
Evaluating usability methods: why the current literature fails the practitioner
interactions - The digital muse: HCI in support of creativity
Making use of business goals in usability evaluation: an experiment with novice evaluators
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
The usability perspective framework
CHI '08 Extended Abstracts on Human Factors in Computing Systems
Exploring multiple usability perspectives
INTERACT'07 Proceedings of the 11th IFIP TC 13 international conference on Human-computer interaction
A case study of user-centred design in four swiss RUP projects
Advances in Human-Computer Interaction
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Usability is a key issue when developing software, but how to integrate usability work and software development continues to be a problem, which the stakeholders must face. This study aims at developing a more coherent and realistic understanding of the problem based on 14 interviews in three case studies. The results indicate that usability during software development has to be considered with both a user interface focus and an organizational focus. Especially techniques to support the uncovering of organizational usability are lacking in both human computer interaction and software engineering. Further, the continued engagement of stakeholders, who carry the vision about the purpose of change, stands out as a critical factor for the realization of project goals.