Evaluating usability methods: why the current literature fails the practitioner
interactions - The digital muse: HCI in support of creativity
Reconditioned merchandise: extended structured report formats in usability inspection
CHI '04 Extended Abstracts on Human Factors in Computing Systems
Discussion: Working spheres or engagements: Implications for designing?
Interacting with Computers
An investigation into the use of field methods in the design and evaluation of interactive systems
BCS-HCI '08 Proceedings of the 22nd British HCI Group Annual Conference on People and Computers: Culture, Creativity, Interaction - Volume 1
Choosing field methods: a reflection on a RepGrid study
Proceedings of the 6th Nordic Conference on Human-Computer Interaction: Extending Boundaries
| Hi-index | 0.00 |
Downstream utility is a critical success factor for usability evaluation methods, in terms of the extent to which they can deliver value. In this paper we argue that field methods can significantly improve downstream utility through the added value they provide in terms of the range of usability problems they uncover and the contextual information they yield on user difficulties and their causal explanations. By way of an example we describe our experience of applying an adaptation of Rapid Contextual Design called Rapid Contextual Evaluation in a small scale field evaluation of a course administration system.