The experience engineering framework applied in two contexts

Authors:
Rick Spencer;Monty Hammontree;Donna Wallace
Affiliations:
Microsoft Corporation, Redmond, WA;Microsoft Corporation, Redmond, WA;Microsoft Corporation, Redmond, WA
Venue:
CHI '06 Extended Abstracts on Human Factors in Computing Systems
Year:
2006

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Abstract

Analysis of existing User-centered Design methods revealed an underlying common framework consisting of three components and three principles. The components are (1) a multi-faceted view of experience, (2) a set of goal driven phases, and (3) a repository of best practices for navigating those phases. The principles are (1) team-based design, (2) facilitation of divergence and then convergence of ideasce, and (3) alignment of teams and phases. We call this framework the Experience Engineering Framework (EEF) and use it to construct a UCD process tailored for each project or design problem by using the right components and principles for that project. This abstract briefly presents two applications of the EEF in two very different contexts.