The designer as user: building requirements for design tools from design practice
Communications of the ACM
Implications of current design practice for the use of HCI techniques
Proceedings of the Fourth Conference of the British Computer Society on People and computers IV
Getting around the task-artifact cycle: how to make claims and design by scenario
ACM Transactions on Information Systems (TOIS)
Usability inspection methods
The cognitive walkthrough method: a practitioner's guide
Usability inspection methods
Transferring HCI modelling and design techniques to practitioners: a framework and empirical work
HCI '94 Proceedings of the conference on People and computers IX
Multidisciplinary modelling in HCI design…in theory and in practice
CHI '95 Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
CHI '87 Proceedings of the SIGCHI/GI Conference on Human Factors in Computing Systems and Graphics Interface
Key frame preview techniques for video browsing
Proceedings of the third ACM conference on Digital libraries
Designing claims for reuse in interactive systems design
International Journal of Human-Computer Studies
Proceedings of the SIGCHI conference on Human Factors in Computing Systems
Creativity, cooperation and interactive design
DIS '00 Proceedings of the 3rd conference on Designing interactive systems: processes, practices, methods, and techniques
User-developer cooperation in software development: building common round and usable systems
User-developer cooperation in software development: building common round and usable systems
A survey of user-centered design practice
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
The Inmates Are Running the Asylum
The Inmates Are Running the Asylum
The cascade of interactions in the digital library interface
Information Processing and Management: an International Journal
ECDL '02 Proceedings of the 6th European Conference on Research and Advanced Technology for Digital Libraries
Design practice and interface usability: Evidence from interviews with designers
CHI '83 Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Assembling and enriching digital library collections
Proceedings of the 3rd ACM/IEEE-CS joint conference on Digital libraries
Applying heuristics to perform a rigorous accessibility inspection in a commercial context
CUU '03 Proceedings of the 2003 conference on Universal usability
Analytical usability evaluation for digital libraries: a case study
Proceedings of the 4th ACM/IEEE-CS joint conference on Digital libraries
Developing a digital learning environment: an evaluation of design and implementation processes
Proceedings of the 4th ACM/IEEE-CS joint conference on Digital libraries
Developing use cases and scenarios in the requirements process
Proceedings of the 27th international conference on Software engineering
Developing the DigiQUAL protocol for digital library evaluation
Proceedings of the 5th ACM/IEEE-CS joint conference on Digital libraries
The prospects for psychological science in human-computer interaction
Human-Computer Interaction
Questions, options, and criteria: elements of design space analysis
Human-Computer Interaction
Journal of the American Society for Information Science and Technology
Engineering Interactive Systems
Creators, composers and consumers: experiences of designing a digital library
INTERACT'07 Proceedings of the 11th IFIP TC 13 international conference on Human-computer interaction
International Journal of Mobile Learning and Organisation
Procedings of the Second Conference on Creativity and Innovation in Design
International Journal of Knowledge and Systems Science
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In recent years, there has been great interest in scenario-based design and other forms of user-centred design. However, there are many design processes that, often for good reason, remain technology-centred. We present a case study of introducing scenarios into two digital library development processes. This was found to disrupt established patterns of working and to bring together conflicting value systems. In particular, the human factors approach of identifying users and anticipating what they are likely to do with a system (and what problems they might encounter) did not sit well with a development culture in which the rapid generation and informal evaluation of possible solutions (that are technically feasible and compatible with stable system components) is the norm. We found that developers tended to think in terms of two kinds of user: one who was exploring the system with no particular goal in mind and one who knew as much as the developer; scenarios typically work with richer user descriptions that challenge that thinking. In addition, the development practice of breaking down the design problem into discrete functions to make it manageable does not fit well with a scenario-based approach to thinking about user behaviour and interactions. The compromise reached was scenario-informed design, whereby scenarios were generated to support reasoning about the use of selected functions within the system. These scenarios helped create productive common ground between perspectives.