Faltering from ethnography to design
CSCW '92 Proceedings of the 1992 ACM conference on Computer-supported cooperative work
Sociologists can be surprisingly useful in interactive systems design
HCI'92 Proceedings of the conference on People and computers VII
Organizational obstacles to interface design and development: two participant-observer studies
ACM Transactions on Computer-Human Interaction (TOCHI)
Occasioned practices in the work of software engineers
Requirements engineering
Moving out from the control room: ethnography in system design
CSCW '94 Proceedings of the 1994 ACM conference on Computer supported cooperative work
Maintaining a focus on user requirements throughout the development of clinical workstation software
Proceedings of the ACM SIGCHI Conference on Human factors in computing systems
Project work: the organisation of collaborative design and development in software engineering
Computer Supported Cooperative Work - Special issue on studies of cooperative design
The SI challenge in health care
Communications of the ACM
Rationalizing Medical Work: Decision-Support Techniques and Medical Practices
Rationalizing Medical Work: Decision-Support Techniques and Medical Practices
Making a Case in Medical Work: Implications forthe Electronic Medical Record
Computer Supported Cooperative Work
Observing End-User Customisation of Electronic Patient Records
IS-EUD '09 Proceedings of the 2nd International Symposium on End-User Development
A Review of 25 Years of CSCW Research in Healthcare: Contributions, Challenges and Future Agendas
Computer Supported Cooperative Work
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This paper uses a long term ethnographic study of the design and implementation of an electronic patient records (EPR) system in a UK hospital Trust to consider issues arising in the multi-faceted process of integration when a customizable-off-the-shelf (COTS) system is configured and deployed in a complex setting. The process involves trying to artfully work out how disparate technologies integrate with existing and evolving patterns of work within developing regulatory requirements. We conclude by suggesting ways in which ethnographic interventions and user involvement may be timed and targeted to aid in achieving this process.