Why CSCW applications fail: problems in the design and evaluationof organizational interfaces
CSCW '88 Proceedings of the 1988 ACM conference on Computer-supported cooperative work
Interactive Systems: Bridging the Gaps Between Developers and Users
Computer - Special issue on instruction sequencing
Organizational obstacles to interface design and development: two participant-observer studies
ACM Transactions on Computer-Human Interaction (TOCHI)
Designing for usability—key principles and what designers think
CHI '83 Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Proceedings of the 2003 conference on Designing for user experiences
Personas is not applicable: local remedies interpreted in a wider context
PDC 04 Proceedings of the eighth conference on Participatory design: Artful integration: interweaving media, materials and practices - Volume 1
Reporting usability metrics experiences
CHASE '09 Proceedings of the 2009 ICSE Workshop on Cooperative and Human Aspects on Software Engineering
PD method and socio-political context of the development organization
Proceedings of the Tenth Anniversary Conference on Participatory Design 2008
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The increasingly popular design technique called 'personas' provides a natural way to introduce issues of diversity and power relationships in software development. Persona development is a powerful technique that must be used carefully. It may be the most effective way to introduce participative approaches into mass market software development. This is of broader significance because it is increasingly risky to work locally without carefully considering the directions of commercial software development.