Reporting usability metrics experiences

Authors:
Jeff Winter;Kari Ronkko;Mats Hellman
Affiliations:
School of Engineering, Blekinge Institute of Technology, Soft Center, 372 25 Ronneby, Sweden;School of Engineering, Blekinge Institute of Technology, Soft Center, 372 25 Ronneby, Sweden;Product Planning User Experience, UIQ Technology AB, Soft Center VIII, 372 25 Ronneby, Sweden
Venue:
CHASE '09 Proceedings of the 2009 ICSE Workshop on Cooperative and Human Aspects on Software Engineering
Year:
2009

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Abstract

It is often claimed that software development is negatively affected by infrequent, incomplete and inconsistent measurements; improving with the help of metrics is an obvious solution. Software testing provides opportunities for measurement that give organizations insight in to processes. Usability testing is part of the testing area, although it is not a commonly addressed area within software engineering, perhaps because of a split between qualitative and quantitative paradigms. We compare a usability testing framework called UTUM with principles for Software Process Improvement, and find areas of close agreement as well as areas where our work illuminates new characteristics. UTUM is found to be a useful vehicle for improvement in software engineering, dealing as it does with both product and process. Our work emphasises the importance of the neglected area of usability testing. Our experience also illustrates how the metrics have been tailored to act as a boundary object between different disciplines.