Cost-justifying usability
A basic framework for costs-justifying usability engineering
Cost-justifying usability
A business case approach to usability cost justification
Cost-justifying usability
Cost justification of usability engineering: a vendors's perspective
Cost-justifying usability
Ensuring success with usability engineering
interactions
Introducing usability into smaller organizations
interactions
Pitching usability to your organization
interactions
Human factors: does your management hear you?
interactions
The usability engineering lifecycle: a practitioner's handbook for user interface design
The usability engineering lifecycle: a practitioner's handbook for user interface design
A set of principles for conducting and evaluating interpretive field studies in information systems
MIS Quarterly - Special issue on intensive research in information systems
A toolkit for strategic usability: results from workshops, panels, and surveys
Proceedings of the SIGCHI conference on Human Factors in Computing Systems
Usability engineering: scenario-based development of human-computer interaction
Usability engineering: scenario-based development of human-computer interaction
A survey of user-centered design practice
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Usability Engineering
Procurer usability requirements: negotiations in contract development
Proceedings of the second Nordic conference on Human-computer interaction
Design at Work: Cooperative Design of Computer Systems
Design at Work: Cooperative Design of Computer Systems
Proceedings of the 20th annual international conference on Computer documentation
IEEE Software
Driving usability into the public administration: the Italian experience
International Journal of Human-Computer Studies
Cost-Justifying Usability: An Update for the Internet Age
Cost-Justifying Usability: An Update for the Internet Age
Systematic sources of suboptimal interface design in large product development organizations
Human-Computer Interaction
The usability perspective framework
CHI '08 Extended Abstracts on Human Factors in Computing Systems
Hello World! --- Experiencing Usability Methods without Usability Expertise
INTERACT '09 Proceedings of the 12th IFIP TC 13 International Conference on Human-Computer Interaction: Part II
DCMI '09 Proceedings of the 2009 International Conference on Dublin Core and Metadata Applications
Integrating interpersonal space and shared workspace for translation groupware development
Proceedings of the 11th International Conference on Information Integration and Web-based Applications & Services
How to make agile UX work more efficient: management and sales perspectives
Proceedings of the 7th Nordic Conference on Human-Computer Interaction: Making Sense Through Design
Proceedings of the 7th Nordic Conference on Human-Computer Interaction: Making Sense Through Design
| Hi-index | 0.00 |
Usability is an important quality characteristic of software (SW) products and systems. Usability cost-benefit analysis models outline the potential benefits and costs of usability. This paper contrasts usability cost-benefit analysis literature with an empirical case in industrial setting, in which usability cost-benefit considerations (along with other usability activities) resulted in usability becoming a curse word. An interpretive case study was carried out in a SW development organization. Empirical analysis reveals that clearly divergent meanings and motives were attached to usability and its cost-benefit analysis in the organization. Increased sales and reduced development costs were strongly emphasized as benefits of better usability. However, very surprising meanings were attached to them both. Furthermore, the increased development costs associated with better usability were the main failure factor of the whole usability improvement effort. Implications both for theory and practice are discussed.