Scenario-based design: envisioning work and technology in system development
Scenario-based design: envisioning work and technology in system development
Contextual design: defining customer-centered systems
Contextual design: defining customer-centered systems
The Inmates Are Running the Asylum
The Inmates Are Running the Asylum
Work-Oriented Design of Computer Artifacts
Work-Oriented Design of Computer Artifacts
Proceedings of the 2003 conference on Designing for user experiences
Personas is not applicable: local remedies interpreted in a wider context
PDC 04 Proceedings of the eighth conference on Participatory design: Artful integration: interweaving media, materials and practices - Volume 1
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Proceedings of the third Nordic conference on Human-computer interaction
Child-personas: fact or fiction?
DIS '06 Proceedings of the 6th conference on Designing Interactive systems
Effective Prototyping for Software Makers
Effective Prototyping for Software Makers
Persona based rapid usability kick-off
CHI '07 Extended Abstracts on Human Factors in Computing Systems
Using dramaturgical methods to gain more dynamic user understanding in user-centered design
Proceedings of the 6th ACM SIGCHI conference on Creativity & cognition
Data-driven persona development
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Personas: from theory to practices
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International Journal of Business Information Systems
International Journal of Technology Enhanced Learning
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Interacting with Computers
Using personas and scenarios as an interface design tool for advanced driver assistance systems
UAHCI'07 Proceedings of the 4th international conference on Universal access in human-computer interaction: ambient interaction
Barry is not the weakest link: eliciting secure system requirements with personas
BCS '10 Proceedings of the 24th BCS Interaction Specialist Group Conference
Personas and decision making in the design process: an ethnographic case study
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
How do designers and user experience professionals actually perceive and use personas?
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Personalization for unobtrusive service interaction
Personal and Ubiquitous Computing
Designing digital innovation contests
DESRIST'12 Proceedings of the 7th international conference on Design Science Research in Information Systems: advances in theory and practice
A HCI technique for improving requirements elicitation
Information and Software Technology
How designers can make sense of qualitative research findings: a case study
Proceedings of the 7th Nordic Conference on Human-Computer Interaction: Making Sense Through Design
Using correspondence analysis to monitor the persona segmentation process
Proceedings of the 7th Nordic Conference on Human-Computer Interaction: Making Sense Through Design
The secret life of a persona: when the personal becomes private
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Cooking personas: Goal-directed design requirements in the kitchen
International Journal of Human-Computer Studies
The development of a sensor-based system for older people: a case study
BCS-HCI '13 Proceedings of the 27th International BCS Human Computer Interaction Conference
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Alan Cooper's view on interaction design is both appealing and provoking since it avoids problems of involving users by simply excluding them. The users are instead represented by an archetype of a user, called persona. This paper reports a twelve-week participant observation in an interaction design team with the purpose of learning what really goes on in a design team when they implement personas in their process. On the surface it seemed like they used personas, but our analysis show how they had difficulties in using them and encountered problems when trying to imagine the user. We furthermore describe and discuss how the design team tried to involve users in order to compensate for their problems. It is concluded that it is not enough for the design team, and particularly not for the interaction designers, to have the know-how of using the method. They also have to integrate it with existing knowledge and practices in order to feel at home with it and use it efficiently.