Designing for usability: key principles and what designers think
Communications of the ACM
An empirical study of the impact of user involvement on system usage and information satisfaction
Communications of the ACM - The MIT Press scientific computation series
Cost/benefit analysis for incorporating human factors in the software lifecycle
Communications of the ACM
Rethinking the concept of user involvement
MIS Quarterly
Cognitive walkthroughs: a method for theory-based evaluation of user interfaces
International Journal of Man-Machine Studies
A retrospective look at PD projects
Communications of the ACM - Special issue Participatory Design
Usability inspection methods
Field methods casebook for software design
An expanded instrument for evaluating information system success
Information and Management
Using ethnography in contextural design
Communications of the ACM
interactions
Concurrent software development
Communications of the ACM
The relationship between user participation and system success: a simultaneous contingency approach
Information and Management
The measurement of user information satisfaction
Communications of the ACM
Sources of dissatisfaction in end-user support: an empirical study
ACM SIGMIS Database
Usability Engineering
Personas in action: ethnography in an interaction design team
Proceedings of the second Nordic conference on Human-computer interaction
Participatory Design: Issues and Concerns
Computer Supported Cooperative Work
A participatory poster of participatory methods
CHI '01 Extended Abstracts on Human Factors in Computing Systems
Participatory design: the will to succeed
Proceedings of the 4th decennial conference on Critical computing: between sense and sensibility
A Mathematical Theory of Communication
A Mathematical Theory of Communication
Proceedings of the ninth conference on Participatory design: Expanding boundaries in design - Volume 1
Successful strategies for user participation in systems development
Journal of Management Information Systems - Special section: Strategic and competitive information systems
Predicting user satisfaction, strain and system usage of employee self-services
International Journal of Human-Computer Studies
The DeLone and McLean Model of Information Systems Success: A Ten-Year Update
Journal of Management Information Systems
Systematic sources of suboptimal interface design in large product development organizations
Human-Computer Interaction
Motives for establishing shared service centers in public administrations
International Journal of Information Management: The Journal for Information Professionals
International Journal of Business Information Systems
Problem solving representations in systems development
International Journal of Business Information Systems
| Hi-index | 0.00 |
User participation and user involvement is generally accepted as one of the important factors for IS success. In this paper, several types of early end-user involvement are distinguished and empirically explored through four case studies. The cases concern four Dutch governmental organisations (ministries) that have recently deployed an Employee Self-Service (ESS) application. Interviews were held with developers, project managers and users. It was found that the perceived success of the ESS-systems within the ministries is not directly related to the type or number of user involvement methods applied. Benefits of user participation are conditional, i.e., dependent on time- and culture-related factors. In particular, expectancy management about the project milestones is important, and so is the belief among employees that they can easily use the self-service applications without much support from the HR departments.