The new world of information technology outsourcing
Communications of the ACM
IT outsourcing as strategic partnering: the case of the UK inland revenue
European Journal of Information Systems
A set of principles for conducting and evaluating interpretive field studies in information systems
MIS Quarterly - Special issue on intensive research in information systems
The myths and realities of information technology insourcing
Communications of the ACM
Outsourcing information systems: drawing lessons from a banking case study
European Journal of Information Systems
Issues in relationship management for obtaining the benefits of a shared service center
ICEC '04 Proceedings of the 6th international conference on Electronic commerce
Risk management practices in IS outsourcing: an investigation into commercial banks in Nigeria
International Journal of Information Management: The Journal for Information Professionals
International Journal of Information Management: The Journal for Information Professionals
A decision model for IS outsourcing
International Journal of Information Management: The Journal for Information Professionals
Shared services: towards a more holistic conceptual definition
International Journal of Business Information Systems
Understanding IT governance for the operation of shared services in public service networks
International Journal of Networking and Virtual Organisations
Comparing strategic intents for public-private partnerships, outsourcing and shared services
Proceedings of the 10th Annual International Conference on Digital Government Research: Social Networks: Making Connections between Citizens, Data and Government
International Journal of Business Information Systems
A MCDM approach for sourcing strategy mix decision in IT projects
Expert Systems with Applications: An International Journal
Connecting cloud infrastructures with shared services
Proceedings of the 11th Annual International Digital Government Research Conference on Public Administration Online: Challenges and Opportunities
Types of shared services business models in public administration
Proceedings of the 12th Annual International Digital Government Research Conference: Digital Government Innovation in Challenging Times
Towards E-government by business process change-A methodology for public sector
International Journal of Information Management: The Journal for Information Professionals
Decision enhancement for sourcing with shared service centres in the dutch government
DESRIST'12 Proceedings of the 7th international conference on Design Science Research in Information Systems: advances in theory and practice
Architectures for Enabling Flexible Business Processes: A Research Agenda
International Journal of Organizational and Collective Intelligence
Enterprise transformation: the IBM journey to value services
IBM Journal of Research and Development
Ontological map of service oriented architecture for shared services management
Expert Systems with Applications: An International Journal
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Shared service centers (SSCs) have gained the interest of politicians and public administrations to improve efficiency. By unbundling and centralizing activities, the basic premise for SSCs seems to be that services provided by one local department can be provided to others with relatively few efforts. The introduction of a SSC is a major decision having a long-term impact on all the participants and is often competing with outsourcing arrangements. As such it is of essential importance to get a better understanding of the motives for introducing SSCs. The motives for introducing a SSC in public administration are presented and discussed in this paper. First, by means of investigating an existing SSC in time, the initial motives for introducing a SSC have been compared with the accomplished benefits after realizing the SSC. The introduction of a SSC was driven by a series of complex, interrelated motives. Second, because SSCs can be regarded as a specific kind of sourcing arrangement, the motives for establishing a SSC have been compared with the motives associated with outsourcing as found in literature. This should help decision-makers in making a tradeoff between SSCs and other sourcing arrangements.