Outsourcing information systems: drawing lessons from a banking case study
European Journal of Information Systems
The relationship advantage: information technologies, sourcing, and management
The relationship advantage: information technologies, sourcing, and management
IT outsourcing evolution---: past, present, and future
Communications of the ACM - Wireless networking security
IT Outsourcing Contracts: Practical Implications of the Incomplete Contract Theory
HICSS '03 Proceedings of the 36th Annual Hawaii International Conference on System Sciences (HICSS'03) - Track 8 - Volume 8
An Analysis of a Shared Services Centre in E-Government
HICSS '04 Proceedings of the Proceedings of the 37th Annual Hawaii International Conference on System Sciences (HICSS'04) - Track 5 - Volume 5
Centralized or decentralized organization?
dg.o '05 Proceedings of the 2005 national conference on Digital government research
Managing the development of shared service centers: stakeholder considerations
ICEC '05 Proceedings of the 7th international conference on Electronic commerce
Unraveling shared services using simulation
dg.o '06 Proceedings of the 2006 international conference on Digital government research
Designing the Enterprise Architecture Function
QoSA '08 Proceedings of the 4th International Conference on Quality of Software-Architectures: Models and Architectures
Proceedings of the 2nd international conference on Theory and practice of electronic governance
Comparing strategic intents for public-private partnerships, outsourcing and shared services
Proceedings of the 10th Annual International Conference on Digital Government Research: Social Networks: Making Connections between Citizens, Data and Government
Motives for establishing shared service centers in public administrations
International Journal of Information Management: The Journal for Information Professionals
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Shared service centers (SSCs) are gaining importance in public administration as a means to innovate, reduce costs and increase service levels. By unbundling and concentrating activities, the basis premise for a SSC seems to be that services provided by one local department can be provided to others with relatively few efforts. Within public agencies there is a debate about how to manage SSCs to gain the benefits expected. The goal of this research is to investigate how to deal with management issues to obtain the promised benefits. It is likely that many of the issues and managerial problems can be associated with more traditional forms of outsourcing. Therefore we investigate a case study based on insights from outsourcing literature and the framework of Kern and Willcocks proposed in the relationship advantage. The framework was found to be appropriate for analyzing our case study. The management of a SSC demands complicated relationships consisting of a mix of cooperative and competitive characteristics. The outcomes of this case study have resulted in a number of observations about SSCs and also about the differences between the management of relationships in SSCs and outsourcing.