Issues in relationship management for obtaining the benefits of a shared service center
ICEC '04 Proceedings of the 6th international conference on Electronic commerce
Centralized or decentralized organization?
dg.o '05 Proceedings of the 2005 national conference on Digital government research
Managing the development of shared service centers: stakeholder considerations
ICEC '05 Proceedings of the 7th international conference on Electronic commerce
Unraveling shared services using simulation
dg.o '06 Proceedings of the 2006 international conference on Digital government research
Understanding IT governance for the operation of shared services in public service networks
International Journal of Networking and Virtual Organisations
Accountability of electronic cross-agency service-delivery processes
EGOV'05 Proceedings of the 4th international conference on Electronic Government
An agent-oriented approach to service analysis and design
PRIMA'10 Proceedings of the 13th international conference on Principles and Practice of Multi-Agent Systems
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Information systems engineering projects in e-government are confronted with high costs, lack of expertise and developing similar functionality over and over. A shared services centre might provide common services to local government organizations without affecting the autonomy of organizations and providing the flexibility to enhance and include additional functionality. As such a SSC promises tremendous economies of scale and scope. A promise is however not sufficient, research yields ambiguous results. A sound analysis of motives to use a shared services center and management issues determining success and failure is necessary.The goal of the research presented in this paper is to explore the concept of a shared services center by investigating the motives and management issues determining its successful implementation. We explore the concept by investigating a SSC at the Dutch judicial organization.