Information Systems Research
An Analysis of a Shared Services Centre in E-Government
HICSS '04 Proceedings of the Proceedings of the 37th Annual Hawaii International Conference on System Sciences (HICSS'04) - Track 5 - Volume 5
Motives for establishing shared service centers in public administrations
International Journal of Information Management: The Journal for Information Professionals
Comparing strategic intents for public-private partnerships, outsourcing and shared services
Proceedings of the 10th Annual International Conference on Digital Government Research: Social Networks: Making Connections between Citizens, Data and Government
Types of shared services business models in public administration
Proceedings of the 12th Annual International Digital Government Research Conference: Digital Government Innovation in Challenging Times
Proceedings of the 6th International Conference on Theory and Practice of Electronic Governance
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Public organisations have started cooperating in public service networks to share services and in this way improve their service provision and simultaneously accomplish efficiency gains. The IT governance of shared services in a service network is a complicated endeavour, as it often involves multiple agencies having different objectives, resources, capabilities, processes and levels of IT sophistication. The aim of this research is to develop a better understanding of the IT governance of shared services in public service networks. Two case studies are analysed from a resource-based and a dynamic capability point of view. We found that IT governance mechanisms need to deal with the different characteristics of agencies and to balance customisation and commoditisation of services to accomplish efficiency benefits. The findings also indicate that the ability to share services in public networks and the accomplishment of the objectives of individual agencies within the network are influenced by the type of IT governance mechanisms.