Government Secure Intranets
Understanding IT governance for the operation of shared services in public service networks
International Journal of Networking and Virtual Organisations
Information, Organization and Management
Information, Organization and Management
Enterprise integration and interoperability in manufacturing systems: Trends and issues
Computers in Industry
Proceedings of the 10th Annual International Conference on Digital Government Research: Social Networks: Making Connections between Citizens, Data and Government
Electronic Government Interoperability: Identifying the Barriers for Frameworks Adoption
Social Science Computer Review
E-Government Interoperability: Interaction of Policy, Management, and Technology Dimensions
Social Science Computer Review
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Government organizations use technology to interoperate with each other in order to provide effective and efficient services to the citizens. Interoperation between these organizations is challenging due to the organizational differences among different types of public organizations. Measuring organizational interoperability of government organizations using technological advancements is difficult and often remains at the technical level and do not measure the organizational level. Existing interoperability models and frameworks focus on different aspects of organizational and technical interoperability independently; but there is hardly any single measurement instrument addressing both. Though the interoperability models and frameworks describe the layers, levels, and stages; they do not identify any assessment constructs for measuring and benchmarking the organizational interoperability. This paper investigates interoperability maturity models to identify assessment layers for measuring and benchmarking the interoperability, and propose the measurement instrument that will allows government organizations to effectively measure organizational interoperability. We develop a list of measurement constructs for the sub-layers of organizational interoperability layer to assess the maturity of organizational interoperability. Finally, we conduct a case study at Population Welfare Department Government of Sindh, Pakistan to investigate the applicability and usefulness of the organizational layer and its measurement constructs in the proposed interoperability measurement instrument for assessing the maturity of organizational interoperability.