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RE '01 Proceedings of the Fifth IEEE International Symposium on Requirements Engineering
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ACM SIGMIS Database
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APSEC '05 Proceedings of the 12th Asia-Pacific Software Engineering Conference
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ICEC '06 Proceedings of the 8th international conference on Electronic commerce: The new e-commerce: innovations for conquering current barriers, obstacles and limitations to conducting successful business on the internet
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HICSS '07 Proceedings of the 40th Annual Hawaii International Conference on System Sciences
Developing a Decision Support Model for Information Systems Outsourcing
ICICIC '07 Proceedings of the Second International Conference on Innovative Computing, Informatio and Control
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The paper deals with the decision process for IT outsourcing as a governance strategy for IT harmonization. IT harmonization is the standardization of IT solutions and IT functionality within former autonomously acting organizational units with independently grown IT departments. A case study shows the migration and implementation of a lead e-government application in the Austrian federal administration, where records management and workflows were previously operating independently in government agencies. Harmonization has been accomplished via a directed outsourcing decision which also supported the process of harmonizing IT governance. Sourcing design has proven to be crucial in that case, as several stakeholders presented different principle objectives. The approach of the outsourcing decision within the case study is analyzed by examining the decision process and interviewing major participants of the project.