Information systems outsourcing: a survey and analysis of the literature
ACM SIGMIS Database
Journal of Management Information Systems
The impact of perceived risk on the capital market's reaction to outsourcing announcements
Information Technology and Management
A US Client's learning from outsourcing IT work offshore
Information Systems Frontiers
Proceedings of the 2nd international conference on Theory and practice of electronic governance
Software development outsourcing relationships trust: a systematic literature review protocol
EASE'10 Proceedings of the 14th international conference on Evaluation and Assessment in Software Engineering
Impact of Vendor Selection on Firms' IT Outsourcing: The Korea Experience
Journal of Global Information Management
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As the business environment become more uncertain and competitive, many organizations are seeking ways to gain economic efficiency and share in business and technology risk. Despite wide differences in the reference disciplines applied to outsourcing research, the vast majority of it assumes a one-to-one relationship between the client and the outsourcing vendor. This paper examines the economic, strategic, and organizational issues involved in IT outsourcing when more complex arrangements are considered - such as multi-vendor alliances, co-sourcing, and complex multi-vendor, multi-client relationships. In this paper, we identify a taxonomy of four classes of outsourcing relationships (based on how many clients and vendors are involved in the outsourcing relationship), and illustrate each with recent business examples. Grounded in this taxonomy, we develop a theoretical framework that identifies both enabling and constraining forces that may influence client firms in choosing among the four types of outsourcing relationships. This paper provides insights regarding how the variations in the nature of these outsourcing relationships may shape the benefits and risks be achieved from outsourcing, as well as the ongoing complexity of managing outsourcing relationships.