Contracting for software development
Management Science
Assessment and control of software risks
Assessment and control of software risks
Determinants of information technology outsourcing: a cross-sectional analysis
Journal of Management Information Systems
Managing I. T. as a Strategic Resource
Managing I. T. as a Strategic Resource
Beyond the It Productivity Paradox
Beyond the It Productivity Paradox
Global Information Technology Outsourcing: In Search of Business Advantage
Global Information Technology Outsourcing: In Search of Business Advantage
Information Systems Outsourcing; Myths, Metaphors, and Realities
Information Systems Outsourcing; Myths, Metaphors, and Realities
Analyzing IT Outsourcing Relationships as Alliances among Multiple Clients and Vendors
HICSS '99 Proceedings of the Thirty-second Annual Hawaii International Conference on System Sciences-Volume 7 - Volume 7
Managing the Risk of IT Outsourcing
HICSS '99 Proceedings of the Thirty-second Annual Hawaii International Conference on System Sciences-Volume 7 - Volume 7
Portfolios of Control in Outsourced Software Development Projects
Information Systems Research
Contracts in Offshore Software Development: An Empirical Analysis
Management Science
Information systems outsourcing: a survey and analysis of the literature
ACM SIGMIS Database
The effect of service quality and partnership on the outsourcing of information systems functions
Journal of Management Information Systems
Global Sourcing of Business and IT Services
Global Sourcing of Business and IT Services
Information Technology Outsourcing (Advances in Management Information Systems)
Information Technology Outsourcing (Advances in Management Information Systems)
Journal of Management Information Systems
Offshore Outsourcing of IT Work: Client and Supplier Perspectives (Technology, Work and Globalization)
International Journal of Information Management: The Journal for Information Professionals
A Learning Model of Information Technology Outsourcing: Normative Implications
Journal of Management Information Systems
Software Process Improvement barriers: A cross-cultural comparison
Information and Software Technology
Mitigating Vendor Silence in Offshore Outsourcing: An Empirical Investigation
Journal of Management Information Systems
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Based on 45 interviews and significant documentation, we explore the offshore outsourcing experiences of a US-based biotechnology company. This company offshore outsourced 21 IT projects to six suppliers in India. Senior managers and the official documents from the Program Management Office consistently reported that offshore outsourcing was successful in reducing the company's IT costs. But interviews with knowledgeable participants actually managing the projects suggest that many projects were not successful in meeting cost, quality, and productivity objectives. We found evidence that this company's offshore strategy to simply replace domestic contractors with cheaper, offshore suppliers was a poor fit with its social and cultural contexts. Specifically, we found that strong social networks between the company's internal IT employees and domestic contractors were not easily replicated with offshore suppliers. Furthermore, the internal project management processes were often incompatible with offshore suppliers' processes. This paper also analyzes seven project characteristics that differentiate highly-rated projects from poorly-rated projects. These project characteristics are type of IT work, size of supplier firm, location of supplier employees (onsite/offshore), dollar value of the contract, duration of the project, timing of the project, and client unit managing the project. The paper concludes with four overall insights for clients and suppliers.