The new world of information technology outsourcing

The myths and realities of information technology insourcing

Communications of the ACM

A content-analytic longitudinal study of the drivers for information technology and systems outsourcing

ICIS '00 Proceedings of the twenty first international conference on Information systems

A theoretical framework for measuring the success of customer relationship management outsourcing

Business strategies for information technology management

Information systems outsourcing: a survey and analysis of the literature

ACM SIGMIS Database

The impact of process standardization on business process outsourcing success

Information Systems Frontiers

Comparing strategic intents for public-private partnerships, outsourcing and shared services

Proceedings of the 10th Annual International Conference on Digital Government Research: Social Networks: Making Connections between Citizens, Data and Government

Now IT's Personal: Offshoring and the Shifting Skill Composition of the U.S. Information Technology Workforce

Management Science

Analysis and application of an outsourcing risk framework

Journal of Systems and Software

Motives for establishing shared service centers in public administrations

International Journal of Information Management: The Journal for Information Professionals