Management Information Systems: Managing Information Technology in the Networked Enterprise
Management Information Systems: Managing Information Technology in the Networked Enterprise
Computer Outsourcing
Information systems outsourcing: a literature analysis
Information and Management
The risks of business process outsourcing: a two-fold assessment in the German banking industry
International Journal of Electronic Finance
Comparing strategic intents for public-private partnerships, outsourcing and shared services
Proceedings of the 10th Annual International Conference on Digital Government Research: Social Networks: Making Connections between Citizens, Data and Government
Empirical analysis of risk-taking behavior in IT platform migration decisions
Computers in Human Behavior
The impact of information lifecycle management process in the Nigerian financial sector
International Journal of Business Information Systems
Impact of information systems outsourcing: a study of Indian banking sector
International Journal of Business Information Systems
Motives for establishing shared service centers in public administrations
International Journal of Information Management: The Journal for Information Professionals
International Journal of Business Information Systems
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This research work focuses on the risk management practices adopted by Commercial Banks in Nigeria that are related to the outsourcing of information systems (IS). The need for the research emerged from the lack of studies addressing these problems in developing countries in general and in this country in particular. The research reported in this paper shows that despite the globally increasing trend of IS outsourcing in the sector, Nigerian commercial banks are lacking in both strategic and operational risk management practices. Consequently, they are especially prone to the adoption inappropriate IS solutions and are vulnerable to IS failure and fraud. The research is empirically based drawing on an extensive literature and case study review as well as an extensive survey of banks in Nigeria. The main method of data collection was a questionnaire sent to 15 commercial banks, which was aimed at respondents in three distinct categories: executive management, systems managers and users. The analysis of the data included both a quantitative and an inductive qualitative approach. The latter was used to draw inferences on the current situation. The findings revealed that managers of commercial banks understand the nature of IS outsourcing and that they all agreed that adopting risk management practices is important. Nevertheless, the situation is critical. A significant proportion of the commercial banks have no documented and structured outsourcing strategy or policy; consequently no programme or procedural guidance is available at any level. The study also discovered that contrary to practice in developed countries, the regulatory authorities in Nigeria have not formulated substantive guidelines or procedural rules to be adopted nationally by commercial banks.