“Combining qualitative and quantitative methods information systems research: a case study"
Management Information Systems Quarterly
Issues and opinion on structural equation modeling
MIS Quarterly
IT outsourcing evolution---: past, present, and future
Communications of the ACM - Wireless networking security
Assessing the Risk of IT Outsourcing
HICSS '98 Proceedings of the Thirty-First Annual Hawaii International Conference on System Sciences-Volume 6 - Volume 6
A Validation of Measures Associated with the Risk Factors in Information Technology Outsourcing
HICSS '03 Proceedings of the 36th Annual Hawaii International Conference on System Sciences (HICSS'03) - Track 8 - Volume 8
Predicting e-services adoption: a perceived risk facets perspective
International Journal of Human-Computer Studies - Special issue on HCI and MIS
Information systems outsourcing: a survey and analysis of the literature
ACM SIGMIS Database
A Governance Model for Managing Outsourcing Partnerships: A View from Practice
HICSS '06 Proceedings of the 39th Annual Hawaii International Conference on System Sciences - Volume 08
Examining the technology acceptance model using physician acceptance of telemedicine technology
Journal of Management Information Systems - Special section: Strategic and competitive information systems
Toward an assessment of software development risk
Journal of Management Information Systems - Special section: Strategic and competitive information systems
Customer-perceived value of e-financial services: a means-end approach
International Journal of Electronic Finance
International Journal of Information Management: The Journal for Information Professionals
Risk management practices in IS outsourcing: an investigation into commercial banks in Nigeria
International Journal of Information Management: The Journal for Information Professionals
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This paper tackles the question of whether the risks inherent in Business Process Outsourcing (BPO) differ significantly from the risks of Information Technology Outsourcing (ITO), and subsequently investigates which are the most salient risks inherent in BPO. By applying structured expert interviews and a quantitative survey among Germany's 200 largest banks, it turns out that the risk categories relevant to ITO and BPO are fundamentally the same, but differ in magnitude. Digging deeper into the risks associated with BPO, and using Perceived Risk Theory as a theoretical framework, we found that financial risks are most important to decision makers, followed by strategic and performance risks.