Diffusion of e-commerce: an analysis of the adoption of four e-commerce activities
Telematics and Informatics
Consumer reactions to electronic shopping on the world wide web
International Journal of Electronic Commerce
Consumer value creation in mobile banking services
International Journal of Mobile Communications
M-banking services in Japan: a strategic perspective
International Journal of Mobile Communications
Mobile banking: concept and potential
International Journal of Mobile Communications
Cell phone banking: predictors of adoption in South Africa-an exploratory study
International Journal of Information Management: The Journal for Information Professionals
Design and implementation of NN5 for Hong Kong stock price forecasting
Engineering Applications of Artificial Intelligence
Towards a trust-based framework for electronic payment: collaborative coupons in Korea
International Journal of Electronic Finance
Mobile banking in Germany: a strategic perspective
International Journal of Electronic Finance
Measuring customer satisfaction with internet banking: an exploratory study
International Journal of Electronic Finance
Accounting standards and quality of earnings information: evidence from an emerging economy
International Journal of Electronic Finance
An empirical examination of the use of NN5 for Hong Kong stock price forecasting
International Journal of Electronic Finance
Australian banks' approaches to privacy in an online world
International Journal of Electronic Finance
E-auction in China: the case of Taobao
International Journal of Electronic Finance
The risks of business process outsourcing: a two-fold assessment in the German banking industry
International Journal of Electronic Finance
Understanding the effects of relationships on the intention of a firm to adopt e-banking
International Journal of Electronic Finance
Assessing the value of online affiliate marketing in the UK financial services industry
International Journal of Electronic Finance
The relationship between digital capital of internet banking and business performance
International Journal of Electronic Finance
Does quality of alternatives matter for internet banking?
International Journal of Electronic Finance
Is e-banking a competitive weapon? A causal analysis
International Journal of Electronic Finance
Measuring mobile banking customers' channel attribute preferences in service consumption
International Journal of Mobile Communications
An overview of mobile banking adoption among the urban community
International Journal of Mobile Communications
Bankinter's online broker model: the success formula
International Journal of Electronic Finance
Evaluating mobile banking portals
International Journal of Mobile Communications
Stock price effects analysis between US and Taiwanese online stock trading
International Journal of Electronic Finance
Portfolio diversification: the role of information technology in future investment decision-making
International Journal of Electronic Finance
Authentication and protection for e-finance consumers: the dichotomy of cost versus ease of use
International Journal of Electronic Finance
Internet banking services and fees: the case of Greece
International Journal of Electronic Finance
Antecedents of online banking satisfaction and loyalty: empirical evidence from Finland
International Journal of Electronic Finance
Empirical study of mapping adaptation antecedents of electronic money
International Journal of Electronic Finance
A framework for analysing interoperability in electronic government
International Journal of Electronic Finance
Communication strategies to overcome functional and psychological resistance to Internet banking
International Journal of Information Management: The Journal for Information Professionals
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The financial services sector has recently undergone changes unprecedented in its history. Understanding customers' needs and values has become more important for financial institutions than ever before, not only due to the changing environment but also because of changed customer behaviour. This study explores the customer-perceived value of two e-financial services, namely electronic fund transfer service and internet brokerage service. This is done by using a means-end approach. It is a qualitative in-depth interviewing method that is used for explaining how product or service attributes facilitate consumers' achievement of desired end-states of being. The results indicate how different electronic services create value for customers in service consumption. The findings provide banking executives with a better understanding of what kind of value customers perceive in the consumption of different e-financial services. The results indicate similarities and differences in the customer-perceived value between the services explored.