E-Finance: The Electronic Revolution in Financial Services
E-Finance: The Electronic Revolution in Financial Services
E-banking and customer preferences in Malaysia: an empirical investigation
Information Sciences—Informatics and Computer Science: An International Journal - Internet computing
Internet Banking: A Customer-Centric Perspective
HICSS '02 Proceedings of the 35th Annual Hawaii International Conference on System Sciences (HICSS'02)-Volume 7 - Volume 7
Adoption of internet banking: an empirical study in Hong Kong
Decision Support Systems
Customer-perceived value of e-financial services: a means-end approach
International Journal of Electronic Finance
Exploring security and comfort issues associated with online banking
International Journal of Electronic Finance
Measuring customer satisfaction with internet banking: an exploratory study
International Journal of Electronic Finance
Australian banks' approaches to privacy in an online world
International Journal of Electronic Finance
The role of usability and satisfaction in the consumer's commitment to a financial services website
International Journal of Electronic Finance
Consumer adoption of internet banking in Nigeria
International Journal of Electronic Finance
Electronic Commerce Research and Applications
Mapping the reasons for resistance to Internet banking: A means-end approach
International Journal of Information Management: The Journal for Information Professionals
Factors affecting the adoption of Internet Banking in Hong Kong-implications for the banking sector
International Journal of Information Management: The Journal for Information Professionals
Experience in internet banking and performance of banks
International Journal of Electronic Finance
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In this paper, we examine the internet banking services that Greek commercial banks are offering. We also present the associated costs and fees that customers face when using these services. The findings show that there are disparities in the fees that Greek commercial banks impose on their customers for performing banking transactions over the internet. When we compare Automated Teller Machine (ATM) fees with branch fees, we find that ATM charges are lower than branch fees. Finally, we conclude that internet banking fees are lower than both ATM fees and branch fees.